Refund policy

Refund Policy

At SAG TECHNOLOGY and SAG TECH Training HUB, we are committed to providing quality digital services, training programs, and technology solutions. This Refund Policy outlines the conditions under which refunds may or may not be granted.

1. Training Programs

Non-Refundable Fees

All payments made for:

  • Training registrations
  • Course enrollments
  • Workshops
  • Bootcamps
  • Digital classes
  • Physical classes

are generally non-refundable once payment has been confirmed.

Exceptional Refund Cases

Refunds may only be considered if:

  • A duplicate payment was made
  • The training program was canceled by SAG TECHNOLOGY
  • The user was wrongly charged due to a technical error

Approved refunds may take 7–14 business days to process.

2. Website & Software Development Services

Deposit Payments

Initial deposits made for:

  • Website development
  • Mobile app development
  • UI/UX design
  • Software solutions
  • Branding projects
  • IT consulting

are non-refundable once work has commenced.

Project Cancellation

If a client cancels a project after work has started:

  • Payments already made will not be refunded
  • SAG TECHNOLOGY reserves the right to charge for completed work and resources already used

3. Subscription Services

Where subscription-based services are offered:

  • Users may cancel future renewals at any time
  • Current subscription payments already processed are non-refundable unless otherwise stated

4. Failed or Incomplete Payments

If a payment fails or remains incomplete:

  • Access to services or training may be suspended
  • Users may be required to complete outstanding payments before access is restored

5. Digital Products

Due to the nature of digital products, the following are non-refundable once delivered or accessed:

  • Source codes
  • Templates
  • E-books
  • Recorded classes
  • Downloadable materials
  • Software licenses

6. Refund Request Process

To request a refund where applicable, users must contact us with:

  • Full name
  • Payment proof or receipt
  • Transaction details
  • Reason for refund request

Requests should be sent to:

Email: info@sagtech.com.ng

7. Refund Approval

Refund requests are reviewed on a case-by-case basis. SAG TECHNOLOGY reserves the right to approve or reject any request that does not meet the conditions outlined in this policy.

8. Changes to This Policy

We may modify this Refund Policy at any time without prior notice. Updated versions will be published on our website.

9. Contact Information

SAG TECHNOLOGY
Website: SAG TECHNOLOGY
Email: info@sagtech.com.ng
Nigeria.